CWA's Local 1103 Executive Board's responsibility, first and foremost, is to work everyday toward keeping every Member we represent gainfully employed.
In addition to the CWA triangle of core principles: representation, organizing/community, and legislative/political action, which we utilize daily as part of our effort to secure our jobs, we have a responsibility to educate our Membership about specific concerns that threaten our job security
Our customers are what keeps us working and secure. Everyday we work we must work toward caring for these customers. Our jobs depend on it! When one customer leaves to go to cablevision or some other competitor, we lose our own job security. By properly servicing and retaining customers, the Union and Company have a mutual interest, because it means jobs. This is not an exaggeration, but a stark reality.
One specific way we can help retain customers is by controlling what we can control; our craftsmanship.
Union craftsmanship is the discernible difference. Our professionalism, personal presentation and skill-sets are what separates us from the cable companies and their out of town carpet-baggers working in peoples homes and businesses. Union pride and precision enables us to meet the ever-changing industry standards.
For CWA Local 1103 to continue protecting quality union jobs, we must exceed our customer expectations. We must provide customers with a high quality experience. We must treat our customers as if we were the customers.
When we do that we secure our own jobs.
In solidarity,
CWA Local 1103 Executive Board
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